Everything you need to know before getting started with BrackNodes.
How quickly is my service set up?
Most VPS and web hosting services are provisioned automatically within minutes of payment confirmation. You'll receive your login details via email as soon as it's ready.
What payment methods do you accept?
Accepted payment methods are shown at checkout in your Paymenter client area. This may change over time as we add more payment gateways.
Do all plans include DDoS protection?
DDoS protection is available, but it isn't automatically bundled into every plan. Check the specific product page or ask via Contact Us if you need it for your service.
Can I upgrade or downgrade my plan later?
Yes — you can request an upgrade or downgrade at any time from your client area or by opening a support ticket. Pricing differences are prorated where applicable.
Do you offer refunds?
First-time orders are covered by our 3-day money-back guarantee. See our full Refund Policy for details and exclusions.
What happens if I miss a payment?
Your service may be suspended if an invoice isn't paid by its due date. Full details are in our Billing Policy.
What uptime can I expect?
As a newly launched provider, we operate on a best-effort basis rather than a fixed guaranteed uptime percentage. See our Service Level Agreement for the full details.
How do I get support?
Open a ticket from your client area, or reach out via our Contact Us page. You're talking directly to the team, not a large ticket queue.
Can I use my own control panel license?
Our web hosting plans come pre-configured with cPanel. If you have specific licensing needs, get in touch and we'll see what's possible.