BrackNodes is a newly launched hosting provider. This SLA describes our best-effort commitments — we'll update it with formal uptime guarantees and service credits as we build a track record.
We aim to keep all services online and accessible at all times, using quality infrastructure and proactive monitoring. As a new provider, we do not yet publish a fixed uptime percentage guarantee or service credit program — this policy will be updated as our track record grows.
We aim to respond to support tickets as quickly as possible on a best-effort basis. Response times may vary depending on ticket volume and complexity. We do not currently guarantee a fixed response time window.
Where possible, we will provide advance notice of scheduled maintenance that may cause service interruption. Emergency maintenance to address security issues or critical failures may occur without prior notice.
In the event of a service outage, we will work to restore service as quickly as possible and communicate updates where practical. We do not currently offer automatic service credits for downtime.
This SLA does not cover downtime caused by factors outside our reasonable control, including but not limited to: user misconfiguration, third-party service outages, DDoS attacks exceeding mitigation capacity, or scheduled maintenance.
As BrackNodes grows, we intend to introduce formal uptime guarantees and service credits. This page will be updated accordingly, and continued use of our services means you accept the latest version.